Terms

Customer Service

See the contact page for our email, address and telephone details.

Delivery

All goods are delivered to your home by Royal Mail (inside the United Kingdom). We aim to despatch your goods within 3 working days. If there is a problem, you will be notified and given the option to cancel. If the shipping agent is unable to deliver your package because you are not available to sign for your goods, or because you have supplied inaccurate address information, we reserve the right to ask for you to pay for the package to be re-delivered. International shipments take longer to arrive, and can vary depending upon the country and the customs and delivery services in that country. If any additional import taxes are deemed to be payable when the goods arrive in the destination country, the buyer will be responsible for paying them.

Returned Goods

If the goods that you ordered are faulty, please contact us as soon as possible to arrange a replacement or refund. In the case of refunds, we will refund your card within 30 days of your instructions, provided that the goods have been returned safely to us without further damage. We regret that we are unable to accept returned CDs, DVDs, videos or software where the shrink wrap has been removed, or any item that is not returned in "as new" condition.

Unfortunately, we are not able to refund or replace items where customers have ordered the wrong item, or simply do not like the product. Please check carefully, before placing an order, that it is the correct item that you are ordering. If necessary, contact us to double-check before placing your order. For certain products, we may be able to issue a refund, but we reserve the right to levy a handling charge for doing so.

Incorrect Address Details

Please take care when typing your name and address details into our ordering system. If you make a mistake when entering your address, then the goods will probably not arrive. Under these circumstances, we will not be able to refund you or replace the lost goods, as we have sent them exactly as instructed by you.

Cancellation Of Orders

You can usually cancel your order if you do so before your package has been despatched. However, this may not be possible if we have had to place a special order for your product from one of our suppliers, and they have already despatched the item(s). Please inform us as soon as possible (preferably by email) if you want to cancel an order, and if we can do so according to the conditions stated earlier, we will cancel your order and refund your card. If it is too late, then unfortunately we may not be able to cancel your order.

Payment Methods

We accept a number of different credit and debit cards for payment - see the bottom of our home page for the list. Cheques, postal orders or cash are only accepted by prior agreement.
All card payments are made through a secure server held by Worldpay, one of the world's largest credit card payment companies.

Prices And Shipping Charges

All prices shown are in UK Sterling and do not include shipping/packaging charges. Estimated prices in other currencies may be shown, but these are based on exchange rates that may have changed since the last update, and are therefore intended as a guide only. VAT is charged on UK or EU orders where appropriate. Any shipping and VAT will be shown at the checkout screen, before you finally confirm your order. There is also an opportunity to view your order total in various local currencies when you get to the credit card payment screen.

We operate from within the United Kingdom, and we charge VAT on orders where appropriate. We do not try to cheat the system by operating offshore, because we believe that it is Biblically correct to pay taxes to the UK government where they are due.

Please refer to the checkout screen for shipping charges, which are calculated as you build up your order.

If you intend to order multiple small items (eg Wristbands), please call to make special arrangements to refund part of the calculated shipping where appropriate.

Complaints

Please contact us via the details on our contact page, and we will reply within three days, normally the same day.

Unsolicited Emails

We guarantee that we will not give or sell your email address to any third party. We may email customers who have placed an order or joined our email list with information about new products and special offers, but you have the option to remove yourself from our email database at any time.

Statutory Rights

Contracts do not affect the your statutory rights as a consumer.

Privacy Policy

Christian Bits is committed to safeguarding the privacy of users while providing the highest possible quality of service. We will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us via our contact page.

Information Collected

We collect the information you supply to us through email and our secure server form.
We also collect basic information automatically about your visit to our site using standard server logging, as used by all websites. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and cannot be used to identify you.

This aggregate information is used to:

• build up marketing profiles
• audit usage of the site
• aid strategic development

Use of Personal Information

Personal information collected via our website is processed for the purposes of:

• providing the best possible service
• processing any orders you may have made

Cookies

Our website uses cookies, but only to store the contents of your shopping basket, not to hold any of your personal information. (A 'cookie' is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser).

Disclosures

christianbits' operating company, Soft Approach Limited, has notified the Commissioner for Data Protection as required by the Data Protection Act 1998 (notified Data Controller is Andy Rigby) and will abide by the conditions of this Act and the Data Protection Act 1984. However, unless required to do so by a legal authority, we will not release or make available customer information to third party individuals or organisations, excepting information required to obtain credit/charge card authorisation or other payment as applicable.

Data Protection

We are a registered data user under the Data Protection Act, 1984. Registration number Z4853149. Details can be viewed at  The Office of the Data Protection Registrar homepage.

If you have any queries about our Privacy Statement you should contact us via the details on our contact page.

Ordering Online

If you are concerned about ordering goods by credit or debit card over the internet, be reassured that online ordering is now more secure than other methods of buying in those situations where the cardholder is not present, such as ordering by telephone or even handing your card to a waiter in a restaurant.

We use the services of one of the largest and most respected card processing companies, WorldPay. WorldPay started up in 1993, and was the first commercial bank-approved internet payment gateway in the world, and is now part-owned by the National Westminster Bank.

When you type in your credit card details, we will never see them. The screen where you enter them is a 'secure server' run by WorldPay, where the usual credit card checks are performed. When your transaction has been approved (which takes a few seconds), we simply receive an email which tells us we can go ahead and process your order. The money from your credit card is collected by WorldPay and then forwarded to us later. We do have to pay a commission for this service, but we feel that the added layer of security which it gives our customers is well worth it.

For more information about WorldPay, visit their web site at http://www.worldpay.com

If you still have concerns about ordering online, please feel free to place your order by telephone on 0845 8035539 (local rate) 01428 653853 (national rate) from within the UK or +44 1428 653853 from outside the UK.