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Customer Service

See the contact page for our email, address and telephone details.

Delivery

All goods are delivered to your home by Royal Mail (inside the United Kingdom). Certain heavier orders may need to be delivered by Courier. Please note that arranging courier services may add a day or two to the estimated shipping times.

Estimated shipping times vary by product, and are shown against each product on the website. These shipping times are only estimates and we cannot be held responsible for deliveries that exceed these estimates. If there is a problem obtaining stock of any item, you will be notified and given the option to cancel.

If the shipping agent is unable to deliver your package because you are not available to sign for your goods, or because you have supplied inaccurate address information, we reserve the right to ask for you to pay for the package to be re-delivered.

International shipments will be sent by a method of our choice, depending on the weight and value of the shipment. This will either by airmail or courier. International deliveries can take anything from 5 days to 4 weeks to arrive, depending on the destination and the customs and delivery services in that country. If any additional import taxes are deemed to be payable when the goods arrive in the destination country, the buyer will be responsible for paying them.

Returned Goods

If the goods that you ordered are faulty, please contact us as soon as possible to arrange a replacement or refund. In the case of refunds, we will refund you within 14 days of your instructions, provided that the goods have been returned safely to us without further damage.

In the case of returned items which are not faulty, your statutory rights apply. However, please see the paragraph entitled "Christian Conscience", below. We will refund you but may need to subtract from the refund any postage/shipping charges that we have incurred in sending the item(s) to you. It is also your responsibility to arrange and pay for return postage. Please note that orders sent to businesses or organisations are on a "firm sale" basis, meaning that we are not obliged to accept returns unless by agreement.

We are not obliged to accept returned goods from International customers (i.e. those outside of the U.K.), except by agreement, unless the goods are faulty.

We regret that we are unable to accept returned CDs, DVDs, videos or software where the shrink wrap has been removed or the item already installed, eBooks, or any item that is not returned in "as new" condition.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

(1) Contracts for the purchase of goods by UK Customers not acting in the course of a business and made by telephone, mail order, or via our website are, with the exception of certain excepted contracts, subject to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’).

(2) If the Regulations apply, Customers may cancel goods purchased from Christian Bits by sending a written or emailed notice of cancellation to us (you can send this via the form on our contact page).

(3) The notice of cancellation must be delivered within 14 days of the day after date of delivery of the goods.

(4) The Customer will be responsible for the cost of returning the goods to us in as-new condition if he or she exercises this right of cancellation under the Regulations.

(5) Where refunds are applicable, we will refund you card within 14 days of receipt of the returned goods, provided that the goods have been returned safely to us without further damage.

In accordance with The Regulations, we regret that we are unable to accept returned CDs, DVDs, videos or software where the shrink wrap has been removed or the item already installed, eBooks, or any item that is not returned in "as new" condition.

Christian Conscience

We would ask customers to consider their Christian conscience in their use of the above rights - we are a small business and many of the products listed on our website have to be ordered for you specially from our suppliers, most of whom will not accept returned goods. This therefore can mean that we get left with items that might possibly never be sold to another customer. If you can avoid returning items simply because you do not like them, it helps us to stay in business.

Errors

Although we make every effort to keep the data on our website up-to-date and accurate, we do reserve the right to cancel and refund any order if we discover that the prices or shipping costs quoted on our website were incorrect at the time of the order being placed. Under these circumstances, we will contact you as soon as possible, to advise you that your order has been cancelled, so that you have the option to place a new order using the correct prices/shipping costs if you want to.

Incorrect Address Details

Please take care when typing your name and address details into our ordering system. If you make a mistake when entering your address, then the goods will probably not arrive. Under these circumstances, we will not be able to refund you or replace the lost goods, as we have sent them exactly as instructed by you.

Cancellation Of Orders

Please refer to the paragraph above entitled The Consumer Contratcs (Information, Cancellation and Additional Charges) Regulations 2013. It will help us enormously if you cancel your order within 2-3 hours of placing it, as we may be able to avoid ordering your products from our suppliers. Please also see the paragraph entitled "Christian Conscience" above.

We regret that we are unable to cancel eBook orders as these are submitted for processing immediately.

Payment Methods

We accept a number of different credit and debit cards for payment - see the bottom of our home page for the list. Cheques, postal orders or cash are only accepted by prior agreement.
All card payments are made through a secure server held by Worldpay, one of the world's largest credit card payment companies. We also accepts payments made by Paypal.

Prices

All prices shown are in UK Sterling and include UK/European Zone VAT where appropriate. Estimated prices in other currencies may be shown, but these are based on exchange rates that may have changed since the last update, and are therefore intended as a guide only. VAT is charged on UK or EU orders where appropriate. Any shipping and VAT will be shown at the checkout screen, before you finally confirm your order. There is also an opportunity to view your order total in various local currencies when you get to the credit card payment screen.

By placing an order, you (The Customer) is making an offer to purchase the item. A contract will only be formed if that offer is accepted by us (The Company). Your online payment does not constitute acceptance of the offer. Therefore, we reserve the right to cancel your order if we discover that we have incorrectly priced an item online. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to re-order the item at that price.

Shipping Charges

Please refer to the checkout screen for shipping charges, which are calculated as you build up your order.

The shipping charges for international orders are estimated, as we do not have information about the weight of every item listed on our website. If we feel that the estimate is very inaccurate for an order, we may contact you to discuss this.

By placing an order, you (The Customer) is making an offer to purchase the item. A contract will only be formed if that offer is accepted by us (The Company). Your online payment does not constitute acceptance of the offer. Therefore, we reserve the right to cancel your order if we discover that we have incorrectly estimated the shipping costs online. We will notify you if this occurs.

If you feel that the estimated shipping for an international order is too high, please contact us and we will see if we can arrange a special shipping price based on the item(s) you want to order.

Complaints

Please contact us via the form on our contact page, and we will reply within three days, normally the same day.

Unsolicited Emails

We guarantee that we will not sell your email address to any third party. We may email customers who have placed an order or joined our email list with information about new products and special offers, but you have the option to remove yourself from our email database at any time.

Statutory Rights

Contracts do not affect the your statutory rights as a consumer.

Privacy Policy

Christian Bits is committed to safeguarding the privacy of users while providing the highest possible quality of service. We will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us via our contact page.

Information Collected

We collect the information you supply to us through email and our secure server form.
We also collect basic information automatically about your visit to our site using standard server logging, as used by all websites. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and cannot be used to identify you.

This aggregate information is used to:

  • build up marketing profiles
  • audit usage of the site
  • aid strategic development


Use of Personal Information

Personal information collected via our website is processed for the purposes of:

  • providing the best possible service
  • processing any orders you may have made

Cookies

This website may use cookies to remember your shopping basket contents, and to provide numerical statistics on the number of orders placed, but not to hold any of your personal information (unless you specifically ask the shopping cart to remember your details for next time). If you are concerned about the use of cookies then you are welcome to disable them in your internet browser before re-visiting our site. (A 'cookie' is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser).

Disclosures

christianbits' operating company, Soft Approach Limited, has notified the Commissioner for Data Protection as required by the Data Protection Act 1998 (notified Data Controller is Andy Rigby) and will abide by the conditions of this Act and the Data Protection Act 1984. However, unless required to do so by a legal authority, we will not release or make available customer information to third party individuals or organisations, excepting information required to obtain credit/charge card authorisation or other payment as applicable.

Data Protection

We are a registered data user under the Data Protection Act, 1984. Registration number Z4853149. Details can be viewed at  The Office of the Data Protection Registrar homepage.

If you have any queries about our Privacy Statement you should contact us via the details on our contact page.

Ordering Online

If you are concerned about ordering goods by credit or debit card over the internet, be reassured that online ordering is now more secure than other methods of buying in those situations where the cardholder is not present, such as ordering by telephone or even handing your card to a waiter in a restaurant.

We use the services of one of the largest and most respected card processing companies, WorldPay. WorldPay started up in 1993, and was the first commercial bank-approved internet payment gateway in the world.

When you type in your credit card details, we will never see them. The screen where you enter them is a 'secure server' run by WorldPay, where the usual credit card checks are performed. When your transaction has been approved (which takes a few seconds), we simply receive an email which tells us we can go ahead and process your order. The money from your credit card is collected by WorldPay and then forwarded to us later. We do have to pay a commission for this service, but we feel that the added layer of security which it gives our customers is well worth it.

For more information about WorldPay, visit their web site at http://www.worldpay.com

WorldPay have recently started to use the MasterCard Secure Code and Verified by Visa systems as an extra security question when you pay by card. If you have not already done so, you will be asked to set up a password for card verification. You will need to remember your password for any online purchases you make in the future on our website or any others.

As a result of these new security measures, customers may occasionally have a problem with the password stage of the card payment procedure. If you are directed to a blank page after you have entered your card details, or if you DO NOT receive an email from WorldPay to confirm your payment has been made, you will need to call us with your card details and we will be happy to complete the payment manually.

It would also be a good idea for you to contact your card company to let them know about any payment problems, as they will then be able to log common problems and improve their password systems.

We apologise for any inconvenience this may cause - but the rules are laid down by the credit card companies in the interests of your card security.

If you still have concerns about ordering online, please feel free to place your order by telephone on 01428 653853 from within the UK or +44 1428 653853 from outside the UK.

More recently, we have also introduced the option to pay by Paypal, the largest payment system in the world. Once you have set up a Paypal account, you do not need to re-enter your card details on every website you shop at.


 

 


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