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Terms And Conditions

Customer Service

See the contact page for our email, address and contact details.

Delivery

All goods are delivered to your home by Royal Mail (inside the United Kingdom). Orders are despatched Monday to Friday. Orders placed early in the morning are usually shipped the same day. Otherwise, they will ship the next working day.

Certain heavier orders may need to be delivered by Courier. Please note that arranging courier services may add a day or two to the estimated shipping times.

If the shipping agent is unable to deliver your package because you are not available to sign for your goods, or because you have supplied inaccurate address information, we reserve the right to ask for you to pay for the package to be re-delivered.

International shipments will be sent by a method of our choice, depending on the weight and value of the shipment. This will either by airmail or courier. International deliveries can take anything from 5 days to 4 weeks to arrive, depending on the destination and the customs and delivery services in that country. If any additional import taxes are deemed to be payable when the goods arrive in the destination country, the buyer will be responsible for paying them.

Returned Goods

If the goods that you ordered are faulty, please contact us as soon as possible to arrange a replacement or refund. In the case of refunds, we will refund you within 14 days of your instructions, provided that the goods have been returned safely to us without further damage.

In the case of returned items which are not faulty, your statutory rights apply. We will refund you but may need to subtract from the refund any postage/shipping charges that we have incurred in sending the item(s) to you. It is also your responsibility to arrange and pay for return postage. Please note that orders sent to businesses or organisations are on a "firm sale" basis, meaning that we are not obliged to accept returns unless by agreement.

We are not obliged to accept returned goods from International customers (i.e. those outside of the U.K.), except by agreement, unless the goods are faulty.

We regret that we are unable to accept returned CDs, DVDs, videos or software where the item has been opened or the item already installed, eBooks, or any item that is not returned in "as new" condition.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

(1) Contracts for the purchase of goods by UK Customers not acting in the course of a business and made by telephone, mail order, or via our website are, with the exception of certain excepted contracts, subject to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’).

(2) If the Regulations apply, Customers may cancel goods purchased from Christian Bits by sending a written or emailed notice of cancellation to us (you can send this via the form on our contact page).

(3) The notice of cancellation must be delivered within 30 days of the day after date of delivery of the goods.

(4) The Customer will be responsible for the cost of returning the goods to us in as-new condition if he or she exercises this right of cancellation under the Regulations.

(5) Where refunds are applicable, we will refund you card within 14 days of receipt of the returned goods, provided that the goods have been returned safely to us without further damage.

In accordance with The Regulations, we regret that we are unable to accept returned CDs, DVDs, videos or software where the shrink wrap has been removed or the item already installed, eBooks, or any item that is not returned in "as new" condition.

Errors

Although we make every effort to keep the data on our website up-to-date and accurate, we do reserve the right to cancel and refund any order if we discover that the prices or shipping costs quoted on our website were incorrect at the time of the order being placed. Under these circumstances, we will contact you as soon as possible, to advise you that your order has been cancelled, so that you have the option to place a new order using the correct prices/shipping costs if you want to.

Incorrect Address Details

Please take care when typing your name and address details into our ordering system. If you make a mistake when entering your address, then the goods will probably not arrive. Under these circumstances, we will not be able to refund you or replace the lost goods, as we have sent them exactly as instructed by you.

Cancellation Of Orders

Please refer to the paragraph above entitled The Consumer Contratcs (Information, Cancellation and Additional Charges) Regulations 2013.

Payment Methods

We accept a number of different credit and debit cards for payment. Cheques, postal orders or cash are only accepted by prior agreement. Schools, churches and charities may be eligible to set up a 30-day payment account.
All card payments are made through a secure server held by Worldpay, one of the world's largest credit card payment companies. We also accept payments made via Paypal.

Prices

All prices shown are in UK Sterling and include UK/European Zone VAT where appropriate. Estimated prices in other currencies may be shown, but these are based on exchange rates that may have changed since the last update, and are therefore intended as a guide only. VAT is charged on UK or EU orders where appropriate. Any shipping and VAT will be shown at the checkout screen, before you finally confirm your order. There is also an opportunity to view your order total in various local currencies when you get to the credit card payment screen.

By placing an order, you (The Customer) is making an offer to purchase the item. A contract will only be formed if that offer is accepted by us (The Company). Your online payment does not constitute acceptance of the offer. Therefore, we reserve the right to cancel your order if we discover that we have incorrectly priced an item online. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to re-order the item at that price.

Shipping Charges

Please refer to the checkout screen for shipping charges, which are calculated as you build up your order.

The shipping charges for international orders are estimated, as we do not have information about the weight of every item listed on our website. If we feel that the estimate is very inaccurate for an order, we may contact you to discuss this.

By placing an order, you (The Customer) is making an offer to purchase the item. A contract will only be formed if that offer is accepted by us (The Company). Your online payment does not constitute acceptance of the offer. Therefore, we reserve the right to cancel your order if we discover that we have incorrectly estimated the shipping costs online. We will notify you if this occurs.

If you feel that the estimated shipping for an international order is too high, please contact us and we will see if we can arrange a special shipping price based on the item(s) you want to order.

Complaints

Please contact us via the form on our contact page, and we will reply within three days, normally the same day.

Unsolicited Emails

See our Privacy Policy page for more information.

Statutory Rights

Contracts do not affect the your statutory rights as a consumer.

Cookies

This website may use cookies to remember your shopping basket contents, and to provide numerical statistics on the number of orders placed, but not to hold any of your personal information (unless you specifically ask the shopping cart to remember your details for next time). If you are concerned about the use of cookies then you are welcome to disable them in your internet browser before re-visiting our site. (A 'cookie' is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser).

Disclosures

Christian Bits operating company, Soft Approach Limited, has notified the Commissioner for Data Protection as required by the Data Protection Act 1998 (notified Data Controller is Andy Rigby) and will abide by the conditions of this Act and the Data Protection Act 1984. However, unless required to do so by a legal authority, we will not release or make available customer information to third party individuals or organisations, excepting information required to obtain credit/charge card authorisation or other payment as applicable.

Data Protection

We are a registered data user under the Data Protection Act, 1984. Registration number Z4853149. Details can be viewed at  The Office of the Data Protection Registrar homepage.

If you have any queries about our Privacy Statement you should contact us via the details on our contact page.

Safe And Secure Ordering Online

If you are concerned about ordering goods by credit or debit card over the internet, be reassured that online ordering is now more secure than other methods of buying in those situations where the cardholder is not present, such as ordering by telephone or even handing your card to a waiter in a restaurant.

We use the services of two of the largest and most respected card processing companies, WorldPay and Paypal.

When you type in your credit card details, we will never see them. The screen where you enter them is a 'secure server' run by WorldPay or Paypal, where the usual credit card checks are performed. When your transaction has been approved (which takes a few seconds), we simply receive an email which tells us we can go ahead and process your order. The money from your credit card is collected by WorldPay or Paypal and then forwarded to us later.

 

 

 

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